Direct - when someone is treated less favourably than another because of their race, colour, nationality, ethnic origin, physical or mental condition - Age - Gender- Religion
Indirect - when someone is treated less favourable than another because of a condition, rule, practice or policy that disadvantages someone else - No female toilets - No wheelchair access - Dress codes
Types of abuse - Physical abuse - Domestic violence or abuse - Sexual abuse - Psychological or emotional abuse - Financial or material abuse - Modern slavery - Discriminatory abuse - Organisational or institutional abuse - Neglect or institutional abuse - Self-neglect
Types of discriminatory abuse - Unequal treatment based on protected characteristics - Verbal abuse, derogatory remarks or inappropriate use of language - Denying access to communication aids, not allowing access to an interpreter, signer or lip-reader - Harassment or deliberate exclusion on the grounds of a protected characteristic - Denying basic rights to healthcare, education, employment and criminal justice - Substandard service provision relating to a protected characteristic