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Chapter 6: Listening - Coggle Diagram
Chapter 6: Listening
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1. Definition
Listening
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Involves complex affective, cognitive, and behavioral processes
Active Listening
a technique that is used in counseling, training, and solving disputes or conflicts.
It requires that the listener fully concentrate, understand, respond and then remember what is being said
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7. Narcissism
Is a mental condition in which people have aninflated sense of their own importance, a deep needfor excessive attention and admiration, troubledrelationships, and a lack of empathy for others