Consumer Agencies
The Consumers Association of Ireland
This is a voluntary advice and information service for consumers
It campaign's for improved consumer laws and gives advice to consumers in disputes
Helps government plan a new consumer law
The small Claims Procedure
if not solved it is referred to the district court judge
The judges listen to both sides and makes a decision
District court will try solve the problem directly with the retailer
The office of the Ombudsman
The service is free of charge
If your complaint is not resolved to your liking you then complain to The ombudsman
Before making a complaint to the Ombudsman you must complain yourself to the relevant body who you are complaining about
Computer and Consumer Protection Comission (CCPC)
click to edit
Represent consumers intrest by advising government on possible changes to consumer law
Conduct research into consumer matters
CCPC provides information and education to consumers about their personal finance and their consumer rights
Enfore consumer protection law in Ireland
European Consumer Centre (ECC) Ireland
The Ecc supports consumers who have a problem with a supplier of goods or services in another EU Member state.
Ecc Ireland provides a free information advice service and assitance to consumers on their rights in the EU
Part of an EU-wide network of consumers centres, it can help resolve consumer dispute that arisein other in other memeber states of the EU
Comisson for regulation of utilites (CRU)
The CRU protects consumers by resolving complaints about enegry companies that supply enegry,water,gas,electricty
some examples are Energia,Electric Ireland and Flogas
The CRU's misson is to protect the public interest in water,enegry and enegry safety
Comissons for Communications Regulation (ComReg)
Consumers must first make the complaint to the company that has provided the service and if the complaint fails comreg will contact the provider and seek an offical response
Comreg protects consumers of comunications business such as An post,Broadband service providers (sky) Home phone providers, Mobile phone providers (vodafone)
click to edit
Its website provides advice for consumers on how to make a complaint to their provider.