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Contemporary School of Management, - Coggle Diagram
Contemporary School of Management
cause
Globalization
Technology
Change in Demographic
Total Quality Management
Deming
Theory
PDSA
Plan
Do
Study
Act
14 Points for Management
Create constancy of purpose toward improvement of product and service,
Adopt the new philosophy
Cease dependence on inspection to achieve quality.
Move toward a single supplier for any one item, on a long term relationship of loyalty and trust.
Improve constantly
Institute Training
Institute leadership.
Drive out fear.
Break down barriers between departments.
Don't ask for 0 defect
Eliminate management by objective.
The responsibility of supervisors must be changed from sheer numbers to quality.
Institute a vigorous program of education and self -improvement.
The transformation is everybody's job.
Causes of Variation
Juran
Theory
The Juran Trilogy
Quality Control
Quality Improvement
Quality Planning
Company-Wide Quality Management
Crosby
Theory
Zero Defect
4 Absolutes of Quality Management
The definition of quality is conformance to requirements
The system of quality is prevention
The performance standard is zero defects
The measurement of quality is the price of nonconformance.
14 steps of quality improvement
management commitment
quality improvement team
measurement
cost of quality
quality awareness
corrective action
zero defects planning
employee education
zero defects day
goal setting
error-cause removal
recognition
quality councils
repetition
Learning Organization
characteristic
Systems Thinking
Personal Mastery
Mental Model
Shared Vision
Team Learning
Attributes
Focus on the long term,
Organization as a self-developing system
Critical mass of the right people
Current overview
ISO 9001
Key Components
Context of the Organization
Leadership
Planning
Supports
Operation
Performance Evaluation
Improvement
Implication
Enhanced Quality
Process Efficiency
Competitive Advantage
Customer Confidence
Risk Management
Improved Decision-Making
Standardized Processes
Global Recognition
Employee Engagement
Regulatory Compliance
Benefit
Increases in Productivity
Decreases in Cycle Time
Increases in Capacity
Lower Production Costs
Improved Profits
Happier Customers
Greater Market Share
More Jobs
Fewer Customer Complaints
Less Litigation:
Building Blocks
Supportive learning environment
Concrete learning processes and practice
Leadership that reinforces learning
Limitation
Resource Intensity
Resistance to Change
Cultural Fit
Lack of Standardization