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Planning a call, Is the person useful, *Query a question adresses to an…
Planning a call
Who do you need to speak to?
When is a good time to call?
Is this a GOOD time to call?
YES
Continue
NO
You call back
End the call
Ask them to return the call
What phrases or words will help you? (Purpose)
What will you say if you can´t get through?
Return the call
Ask them to call back
Leave YOUR Persoanl information
Job position
Phone number
Comp. name
Company
Email adress
Ask for Someone else
Questions may the other person task? (Purpose)
Sales
Query invoices
Make complaint
Place to order
Request catalogue
Arrange a course
What is his/her Personal information
Job position
NO
Is there anyone else I can speak to?
NO
End the call
YES
Who?
Personal information
Job positon
Email adress
Name
Phone number
Complete name
YES
Is the person useful
YES
Continue
NO
End the call
*Query a question adresses to an official/ organizatin