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Chapter 4 Communicating Verbally - Coggle Diagram
Chapter 4 Communicating Verbally
3. Denotation & Connotation
Denotation
Definition found in a dictionary
Literal meaning
Connotation
Definition found within an individual
Emotional or personal response to a word
Individual’s feeling of the meaning
2. Oral vs Written Communication
Oral communication
Spoken words are used
Face-to-face conversation, telephone conversation, video, radio, television, voice over internet
Pros
Brings quick feedback
by reading facial expression and body language
Cons
User is unable to deeply think about what he/she is delivering
Written Communication
Written signs or symbols are used to communicate - may be printed or hand written
influence by the vocabulary & grammar used writing style, precision and clarify of the language used
Most common form of communication being used in business: Email, letter, report, memo
Pros
messages can be edited and revised
Provides record and can be saved for later sturdy
Enables receiver to fully understand it and send appropriate feedback
Cons
Unlike oral communication, written communication is compared to word of mouth, and a number of people struggle for writing ability
1. Definition
The form of communication in which message is transmitted verbally
Communication is done by words of mouth and piece of writing
Verbal interactions or through written or text messages
4. Polarization
Process that causes neutral parties to take sides in a conflict
Causes individuals on either side of theconflict to take increasingly extreme positions that are more and more opposed to each other
5. Equivocation
Imagine a colleague makes a poor presentation and ask you how you thought it was
4 types of deception
Falsification
Passing off false or fabricated statements as though they were true
Exaggeration
Inflating or overstating information that is true in principle
Omission
Leaving out consequential pieces of information in one’s story
Equivocation
Giving vague or ambiguous information to create a false impression
7. Phatic Communication
Known as small talk, the nonreferential use of language to share feelings or establish a mood of sociability rathen than to communicate information or ideas
Verbal
Receptionists use routine greetings to begin and end phone conversations
Non-verbal
A simple wave is a type of non-verbal phatic communication, as it is a cliched routine that communicates a widely-known meaning
6. Principles of S-W Hypothesis
Linguistic Determinism
Argues that our language determines our ability to preceive and think about things
Linguistic Relativity
States that our language influences our thinking but does not determine it