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Finding Missing Keys - Coggle Diagram
Finding Missing Keys
Missing Key/Vehicle
Key not on hook (The computer is showing that we still have it)
Step 2
Step 3
Key Audit/Bay Check
Check LPR to confirm the REGO has exited with the matching booking reference.
Has the vehicle exited the car park? (The exit code must match the entry code)
Yes
Check the vehicle out of the system
No
Go to Step 5
Step 4
Look for the key again: Check hooks up down and sideways of the number you are looking for
Check for combinations of the tag number
For exampe: Key tag .....3456
465
2 more items...
Rego has 3 numbers (812 ZCG)
1 more item...
If the key is definitely missing - check EVERY hook for the key tag and then the Rego number.
Step 5
Find the vehicle
Is the vehicle still with Secure Parking? (which carpark?)
No
1 more item...
Yes
1 more item...
Customer Return (and is waiting)
Go to step 4
On the app (Edit screen) Check vehicle notes - is vehicle offsite? (Lexus, Damage repair etc.)
No
Go to step 3
We have the vehicle
Step 1: Check the following locations:
Update Bucket
No
Staged Bucket
No
Problem Key Hook
No
Staging key hooks - opposite entry door
No
Other staff - if moving/staging vehicles
No
Go to step 2
Problem bucket
No
Can't find the vehicle
(after a key check, customer pickup or vehicle movement)
Created 26 Sep 23 - V1.0