Finding Missing Keys
Missing Key/Vehicle
Key not on hook (The computer is showing that we still have it)
Step 2
Step 3
On the app (Edit screen) Check vehicle notes - is vehicle offsite? (Lexus, Damage repair etc.)
- Key Audit/Bay Check
Check LPR to confirm the REGO has exited with the matching booking reference.
Has the vehicle exited the car park? (The exit code must match the entry code)
We have the vehicle
(after a key check, customer pickup or vehicle movement)
Step 1: Check the following locations:
Update Bucket
Staged Bucket
Problem Key Hook
Staging key hooks - opposite entry door
Other staff - if moving/staging vehicles
No
Problem bucket
No
No
No
No
Go to step 2
No
Step 4
Can't find the vehicle
Look for the key again: Check hooks up down and sideways of the number you are looking for
No
Go to step 3
- Customer Return (and is waiting)
Yes
Step 5
Check for combinations of the tag number
Go to step 4
- Find the vehicle
Is the vehicle still with Secure Parking? (which carpark?)
No
Yes
Is the key in the vehicle?
Yes
No
Go to step 4
For exampe: Key tag .....3456
465
564
No?
546
645
654
Rego has 3 numbers (812 ZCG)
check tag 812
Initiate lost key procedure
Check the vehicle out of the system
No
Go to Step 5
If the key is definitely missing - check EVERY hook for the key tag and then the Rego number.
Check the vehicle out of the system
Created 26 Sep 23 - V1.0