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BYD Concept Diagram, Customer’s don’t prefer dealership, Car functionality…

- - - - Generate and Combine Ideas from Key Insights
      - Finish Ideating Final Solution
  - - - Interview Customers, Sales Staff
      - Get approval from sponsor, mentor, and consultant
  - - - Submit final report
  - - - Present final report to the sponsor
- - - - Better customer engagement through cafeteria and lounge to unwind when documentations are prepared
      - Make from all the add-on options online to reduce customer interaction in the dealership
      - Share car-using tips about cars with customers
      - Special and personalised ceremony to make car purchase meaningful
      - Paperless all documents and signing online
- - - - Vehicle experience events like Audi and Mercedes
      - Free personalisation option (keys, shifter, etc)
      - Guaranteed Trade-in options
- - - - Having a comparison of different car models function on the website (similar to Apple website)
      - Have a shared customer charging network like Tesla
      - Improving car storage facility and online car delivery options
      - Classify vehicles according to each persons' characteristic fit
- - - - Guaranteed Trade-in options
      - Induce an element of surprise during car purchase
      - Car buyback Guarantee
      - Unlimited service options