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Smith Family
(Existing Customer), New Character Introduced
Relative of…
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QLD family
Related to main family i.e. brother/sister
Talking on phone as moved from NSW to QLD - State of Origin banter 'speaking of Origin, I chose to connect with Origin'.
Move in
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- Energex Portal
- Cross borders
- VSI
- Excluded locations
- SA move in
- VIC move in
- ACT move in
(how do we teach this to new starters??)This could be intro by the cx moving to QLD and complaining about the VSI process and saying they lived in all these other states and never had to do that. There is a current flow in the training of the customer gets put on hold during some facilitated/ activities then we take the customer off hold and come back to character interaction? - Shiv
QLD customer
(Eldest child moves out of home)
(Relation to QLD family)
(Moves in to existing home with partner, becomes PAH as current concession card holder)
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New character, neighbour that caused the lost error scenario
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