Please enable JavaScript.
Coggle requires JavaScript to display documents.
ITIL at Celanese - Coggle Diagram
ITIL at Celanese
Relevant Information
Application Group Scored higher than Central IT, having more detailed management as part of their SAP processes
-
ITIL assessment done by HP found Celanese’s IT operations were below average and that their processes were at level 2
Celanese Internal IT often had similar processes across different groups, but never integrated the processes across all groups
Celanese executives do not agree on ITIL fundamentals implementation as certain processes of management were 3's in some areas but 1's for the same processes in other areas
-
Problems
-
-
Groups never had effective internal communication/meetings regarding similar processes, etc. until the HP assessment sat them down together
SAP never fully developed and rolled out unified SLAs, tools, and documentation.
-
Services
-
US, Germany, Mexico, & China
-
-
-
-