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USEFUL LANGUAGE - Coggle Diagram
USEFUL LANGUAGE
Formal
Closing remarks
Mild
- I feel that a refund/replacement is appropriate.
- I hope/l would appreciate it if this matter could
be dealt with promptly.
Strong
- I insist on/l expect a full refund/an immediate
replacement.
- If the matter is not dealt with promptly, I shall be
forced to take further action
Opening remarks
Mild
- I wish to draw/bring your attention to a problem which occurred due to...
- I am writing in connection with/on the subject of ....
Strong
- I am writing to complain about the awful
behaviour of .../the shocking quality of...
- I am writing to express my strong dissatisfaction
with the terrible treatment I received/the attitude of your staff.
-
Informal
Closing
Thanking
- It meant a lot to me.
- Thanks once again!
Apologising
- Please forgive me.
- I really feel terrible/awful about it
- I (really) didn't mean to do that/upset you, etc.
- hope you aren't too upset with me.
Expressing sympathy/regret
- If I can do anything (to help), please let me know.
- Once again, I'm really sorry.
Congratulating
- Once again congratulations
- I'm really proud of you.
Making invitations
- I hope you'll be able to make it.
- I hope you can come. Can't wait to see you.
Accepting invitations
- See you then. I can't wait to see you.
- I'm (really) looking forward to it. me.
- Thanks again for inviting
- Thank you once again for the invitation.
Refusing invitations
- I hope we can get together soon.
- Again, I'm really sorry I can't make it.
- I'm sorry I'll have to miss this
Opening remarks
Apologising
- I'm so sorry about/for...
- I just wanted to say sorry for/ apologise for ...
- I'm afraid I.... I'm so sorry!
Expressing sympathy/regret
- I'm (so) sorry to hear about/that...
- It's too bad that...
- You must be so disappointed about...
- You must be feeling (really) fed up/ upset, etc...
- Try not to worry/feel bad, etc.
Thanking
- I'm writing to say thanks for ...
- I just wanted to drop you a line to thank you for ...
- Thanks so much for...
- It was so kind/good of you to...
Congratulating
- I've just heard that (you passed your exam etc)... and I wanted to congratulate you
- I was so happy to hear that...
- Congratulations on (+-ing form)
- Well done for... (+ -ing form)
- You must feel really proud/thrilled/ excited etc.
- You should be proud of yourself!
Making invitations
- How are things going?
- I'm writing to invite you to...
- I'd love it if you could come.
- It would be great if you could come with me/us etc. We're having a and would love it if you would come. Why don't you join us?
Accepting invitations
- Thanks (so much) for the invitation (to...).
- Thank you for inviting me (to ...). sounds lovely/amazing
- I'd love to come.
- It would be (really) great to come with you. It's (really/so) kind of you to invite me.
Refusing invitations
- Thanks (so much) for the invitation but...
- Thanks for inviting me to... but I'm afraid I can't come. I'm sorry but I won't be able to make it.
- Unfortunately, it won't be possible for me to come.
-