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Document Control - Coggle Diagram
Document Control
build
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Test plans
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Can differ between internal/UAT/early adopter/Live, but need to provide the same function
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design
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Service Definition (SD)
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schools sign up to a service based on whats contained in this. It explains what they will recieve within their subscription, exclusions and how it works
Continuity Plan
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includes items like restoring VM from backup, building from scratch, where instructions are to do this etc
Configuration
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details of agents, servers, firewall ports, technologies
includes the 'big picture' topography, so that support staff can understand the solution holistically
Software KA
if any software is written (scripted solutions etc), these are documented here
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Initiation
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DR checklist
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identifies risks, assumptions, and dependancies
estimates costs to design, deliver and support
delivery
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Cessation checklist
when we want to stop this whole service, what will we need to do?
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