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Luxury hotels
(4-5 star Luxury Hotels in city centres)
Group 12
Roxy…
Luxury hotels
(4-5 star Luxury Hotels in city centres)
Group 12
Roxy Aben (200116)
Lotte Diebels (200607)
Rashika Ramchandani (210012)
Milou Kuijpers (203889)
Koen Logister (202329)
The 5 V's
(Breda University of applied sciences, 2023)
High Variation (Statista, 2022)
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Medium Volume (Statista, n.d.)
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Internal Performance Objectives
(Breda University of applied sciences, 2023)
Dependability
(Robinson and Jones, 2020)
When luxury hotels succeed to keep their promises, they can compete with this to attract more guests
Quality
(Robinson and Jones, 2020)
Luxury hotels use questionnaires to measure the satisfaction of the guest. With this data they develop their products and services
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Core processes
(Breda University of applied sciences, 2023)
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Order Qualifiers
(Robinson and Jones, 2020)
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Standard services
(Five Star Alliance, 2023)
- 24-hour reception
- Nightly turndown
- Concierge
- Laundry service
In-room amenities
(Five Star Alliance, 2023)
- Robes & slippers
- Safe & laundry bags
- Smart tv features with access to streaming services
- High speed wi-fi
Standard facilities
(Five Star Alliance, 2023)
- Swimming pool
- Fitness area
- Bar and restaurant
Operation Types
(Breda University of applied sciences, 2023)
Customer Processing Operations (Robinson and Jones, 2020)
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Information Processing Operations (Robinson and Jones, 2020)
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Materials Processing Operations (Robinson and Jones, 2020)
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Order Winners
(Robinson and Jones, 2020)
Positive reviews (LinkedIn, 2023)
Extra facilities (Sharma, 2016)
Loyalty program (Elphick, 2019)