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Team Lead – Product Ops team, product service management, Service/System…
Team Lead – Product Ops team
team management
Expectation
establish
set clear expectations
You should communicate expectations with your employees as clearly as possible.
set expectations to ensure product service
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manage
hone expectation
You should hone your expectations with employee feedback so that your expectations remain
track productivity
You can use software designed to track productivity to see how your employees respond to your new expectations.
Clearly communicating your expectations as a manager can help employees better understand your company's goals and work toward them more effectively. Without those expectations outlined from the beginning, you run the risk of miscommunication and low employee engagement.
staff management
including recruitment, mentoring, training, target setting and performance assessment
Performance & Quality
Complete in time
ensure process are followed
make recommendations
Accountable
Capacity Planning
determine and predict your future staffing and equipment needs
Personality
Flexiable
Passion
Proactive
product service management
ensure Product support
to achieve those expectations to a high standard.
Escalation
ITIL Process
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Changes
managing a system change, like a migration or upgrade.
Requests
a need for something, like a new laptop or onboarding an employee.
Managing Incidents
requests to the service desk about things that went wrong or are broken
ensuring coordination of resolving parties
effective communication to stakeholders
post incident review
effective dialogue between departments
build relationships with other teams
meet business needs
effective communication on customer matters
retro/review meeting
talk about performance, service improvements, quality and processes
regular reporting
Service/System Dependenies
One change can affect other applications and systems, so you need a way to track how systems are connected and what the impact of various changes will be.
ensuring service impact is minimized and agreed