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Smith Family - Process flow Move in elec (VSI) + Gas - Coggle Diagram
Smith Family - Process flow
Move in elec (VSI) + Gas
Customer contacts Origin to set up new account
Determine the entry point
Ask the customer their address
'Enrole property' as new customer to Origin based off scenario
Confirm Move in details
Does the customer require a safety certificate?
How do we find out?
Confirm customer details
Name
Date of Birth
Phone number
Email address (optional)
Move in date
Move in address
Check Energex Portal to see if VSI required
How do we do this?
What is Energex portal?
What tells us that a VSI is required?
Offer broadband to customer
What is broadband?
How do we offer this?
What system do we use?
Search for property in Kraken
Does the customer have gas as well?
Is the property in Kraken?
Yes, to Gas.
What is a MIRN?
What is MIRN discovery?
Obtaining consent?
Account start date.
What are the time frames?
What is a FRMP or FRO?
1 more item...
Property not in Kraken.
Search address in MSATS
What is MSATS?
How do we use it?
What is an NMI?
Customer accepts Broadband..
Complete OBB sales process