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What can we do to streamline P80 Process?, External Sphere of Influence -…
What can we do to streamline P80 Process?
Dispatcher clicks through missing part without knowing part is missing?
Rush to get WO to techs without concern for material requirements
Virtual vs Physical discrepancy
training gap
gaps are bad
Wrong part number on order
Agent rushing
Didn't confirm part number was correct
Site asked for wrong part number
SC changing part number
Obsolecence
Need information on what is the right part to install
Fix Master Data
Improvements continuously to perfection
Site refuses to give up part
Perception
Ignoring ask hoping it goes away
Busy Up Tower
Inventory process health
Demand is false in the system
Existing orders not planned in the system to show the demand
Training gap
gaps are bad
Its not your part
Manual process at site to confirm they have the part
Inventory in accurate
Training: Process isn't known in the field
Who
SM
SK
Technicians
Make it known by...
KPIs to point at health by role
TBC module / training for each position
Marketing on what is "good" for materials
Ticket quantity harms perception of communications
250 per day - ticket
Lost communications
Prioritization is complex
False tickets pushed ahead of real demand
Automatically trigger movement of material from other site
Requires communication to backstop
24hr lead time to push part out... follow up required
Site may still want to refuse
How to undo
Requires demand to be loaded in the system
Change management Required
ASK this is your role
Site this is your role
This is the why
Turbine not really down
Training gap
gaps are bad
Causes backlog in work to solve false problems
Timeline to respond
Set expectation on who / when / how
Link to KPI for performance
24 hours
Business and Governance to be established
Normal Process
Timeline and who
24hr limit
Escalation Path
Timeline and who
Goto 2nd best source, 24hrs
Go to 3rd best....
Map Process and Actions
External Sphere of Influence
Push with GOM