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Essential aspects of (Service) Design Thinking - Coggle Diagram
Essential aspects of (Service) Design Thinking
2.Define
Create user personas and journey maps
Identify pain points and opportunities for improvement
Define the problem or opportunity clearly
Make complex ideas
Understand the concepts
4.Prototype
Gather feedback from user's
Test ideas quickly
Create tangibale representations of ideas
6.Implement
Develop detail plan
Collobatae with cross-functional teams
Consider the entire service ecosystem
3.Ideate
Generate a wide range of creative ideas
Focus on quantity not quality
Encourage brainstorming and divers thinking
Encouraging innovative solutions
5.Test
Collect user feedback through testing
Analyse and refine the prototype
Repeat the testing process
7.Measure
Define success
Monitor and evaluate the servicer's impact
Continuous improvement based ondata
Define key performance indicators
Conduct user satisfaction surveys
1.Empathize
Understand the customer's needs and emotions
Develop customer's needs
Conduct research, interview, surveys and observations
Design for divers user groups
Priorities user satisfaction and well-being