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Chap 2: Strategic Training - Coggle Diagram
Chap 2: Strategic Training
The Evolution of Training's Role
Learing
Knowledge
Explicit knowledge
Tacit knowledge
Models of Organizing the Training Department
Matrix model
Business embedded (BE) model
Customer model
Faculty model
Centralized training
Introduction
Goals
Business strategy
financial capital
human capital
physical capital
The strategic Training and Development Process
Strategic training and development iniatives
Improve Customer Service
Provide Development Opportunities and Communicate with Employees
Accelerate the Pace of Employee Learning
Capture and Share Knowledge
Align Training and Development with the Company's Direction
Expand Who Is Trained
Diversify the Leaming Portfolio
Ensure that the Work Environment Supports Leaming and Transfer of Training
Training and Development Activitives
Make Development Planning Mandatory
Develop Web Sites for Knowledge Sharing
Use Web-Based Training
Increase Amount of Customer Service Training
Business strategy
Vision
Values
Mission
SWOT Analysis
Goals
Metrics That Show Value of Training
Reduced Customer Complaints
Reduced Turnover
Performance Improvement
Employee Satisfaction
Learning
Balance scorecard
It considers four perspectives:
internal
innovation and learning
customer
financial
Organizational Characteristics That Influence Training
Staffing strategy
Human resource planning
Human resource management (HRM) practices
Strategy
External Growth (Acquisition)
Internal Growth
Disinvestment
Concentration