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Control Centre - Coggle Diagram
Control Centre
People
Current structure
Is it fit for puurpose
Who is the manager
Strengths & waknesses
Team strengths & weaknesses
Current skill-sets
Identfiy gaps
Absence
People issues
Current engagement score
Need a breakdown to understand starting point
Set out short, medium & long-terrm goals
Is there a Succession Plan in place
Finance
P&L
Does it make a profit
Charges
Internal
External
How do we grow the business
Need breakdown of current costs aligned to the Control Centre
Cost need to be accurate
Build a suite of charges for the services provided
Risks
Stagnating
Losing money
Not realising full potential
Possible poor engagement
Weak skiil-set
Poor communication
Location
Is it appropriate
I was underwhelmed when I visited the site
It needs to look like a Control Centre
Should we be operating on a Council owned site
Can we move to a new location
Link in with Aylesbury?
Depots
What is the current relationship like
Improvement opportunities
Lack of trust
Possibly create quarterly forum with Control Centre & Depots
Process
Synergy benefits
Link with Contact Centre in Aylesbury
Manual vs. automated processes
Systems currently used
Contel
Any good
Bartak
Any good
Opportunities
Internal
I&C
Specialist Services
Hazardous
Link to Contact Centre
Bulky
Clinical
R&E
AI
Process improvements
External
Develop suite of services
See internal opportunities
Procurement
Offer services to existing Municipal contracts
Build relationships with Council (not aligned to Biffa)
Move Manchester to Aylesbury