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Luxury Hotels
Luxury is lagerly about exclusivity, high production…
Luxury Hotels
- Luxury is lagerly about exclusivity, high production values and equally high prices. (John Swarbrooke, 2018. p6)
4V's
Volume = High
On average a luxury hotel has between 100 – 500 hotel rooms. A lot of hotel rooms automatically means that there are a lot of guests as well. (Stuff, 2023)
Variety = High
5 star hotels need to have a restaurant and bar, laundry services, Pool, wellness and valet parking and other facilities (Alliance, z.d.)
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Variability = Low
Guests pay a lot to stay in a luxury hotel and the season of the year does not change that.
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Organizational Form
Hierarchical Structure(clear chain of command,stability and good reporting relationships)
Front of the house departments are Front Office, Food and Beverage (F&B) and Sales & Marketing and back of the house departments are Accounts, Human Recourse (HR), Housekeeping, Engineering and Security
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Market Structure
Monopolistic Competition (Shetty,2008)
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Jones, P. (2008). Handbook of Hospitality Operations and IT. Routledge.
Li, S., Qu, H., & Wei, M. (2021)
Wood, R. C., & Brotherton, B. (2008).
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