Please enable JavaScript.
Coggle requires JavaScript to display documents.
SKILL NEGOTIATION - Coggle Diagram
SKILL NEGOTIATION
Interpersonal skills
effective verbal communication
Listening
Reducing misunderstandings
Rapport building
Problem solving
Decision making
Assertiveness
Dealing with difficult situations
Negotiation Stages
Preparation
Opening
Exploration
Offer
Counter-offer
Closure
Soft Skills
Communication
Active listening
Empathy
Persuasion
Relationship building
Conflict resolution
Relevant Skills
Communication
Empathy
Persuasion
Decision-making
Argumentative ability
Examples of negotiation skills
Self-knowledge
Empathy
Active listening
Persuasion
Flexibility
Negotation
collaboration
Agreement
Compromise
tactic
dialog
Negotiation Techniques
Collaborative negotiation (win-win)
A win-win negotiation situation where an agent offers software to manage a trade.
The salesperson will ask specific questions that will allow him or her to gather information about the client and their business.
Competitive negotiation (win-lose)
When a company closes an agreement with an important client in which the company benefits by hoarding the profits.
Flexible negotiation (lose-win)
When a customer makes a complaint. Here, the company recognizes that the risk of losing the customer is serious and therefore seeks to compensate with benefits and promotions.
Avoidant bargaining (lose-lose)
When a budget cut is made in which all parties lose profits. Although there is a loss, this technique offers the most fair and equitable result in pursuit of a force majeure objective.
Assertive communication
Empathy
Self-knowledge
Argumentative and persuasive ability
Risk tolerance
Adaptation
flexibility
Emotional intelligence
I
INNOVATIVE NEGOTIATION TECHNIQUES
Data-driven trading
emotional intelligence
Advanced listening techniques
Design thinking
Collaborative negotiation
Ethical persuasion techniques
Simulations and role-playing games