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Tylenol Poisoning Case - Coggle Diagram
Tylenol Poisoning Case
Introduction
The Tylenol case, dating back to the early 1980s, involves a series of deaths caused by cyanide-laced Tylenol capsules. This incident led to a nationwide panic and major changes in product safety practices, particularly in packaging and tamper-proofing. It's a significant milestone in consumer protection history.
Main Issues
The main issue in the Tylenol case was the deliberate tampering of Tylenol capsules with cyanide, resulting in multiple deaths.
Problems Occured
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Public Panic
Call volume at Illinois Poison Center (which normally averaged about 40-60 calls per 24 hours), approached 800 calls in a similar time period2.
Deaths and Injuries
The product in question was Extra Strength Tylenol® capsules, manufactured by the McNeil Consumer Healthcare division of Johnson & Johnson. Seven fatalities were linked to ingestion of this over-the-counter medicine. The victims (5 female, 2 male) ranged in age from 12 – 35 years. Three members of the same family succumbed after sharing the same bottle of capsules.
Product Recall
Johnson & Johnson recalled approximately 31 million bottles of Tylenol capsules from store shelves across the United States.
Loss consumer trust
The tampering incidents shattered consumer trust in Tylenol and Johnson & Johnson. People were no longer confident that the product they had considered safe for years was actually secure.
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