Please enable JavaScript.
Coggle requires JavaScript to display documents.
Active Listening - Coggle Diagram
-
Active Listening
Verbal Signs
Reflection
Reflecting is closely repeating or paraphrasing what the speaker has said in order to show comprehension.
Remembering
Remembering details, ideas and concepts from previous conversations proves that attention was kept and is likely to encourage the speaker to continue.
Clarification
Clarification usually involves the use of open questions which enables the speaker to expand on certain points as necessary.
Positive
Reinforcement
Casual and frequent use of words and phrases, such as: ‘very good’, ‘yes’ or ‘indeed’ can become irritating to the speaker.
Summarisation
Summarising involves taking the main points of the received message and reiterating them in a logical and clear way, giving the speaker chance to correct if necessary.
-
Non-Verbal Signs
Distraction
The active listener will not be distracted and therefore will refrain from fidgeting or looking at a clock or watch.
Smile
Combined with nods of the head, smiles can be powerful in affirming that messages are being listened to and understood.
-
Mirroring
Automatic reflection of any facial expressions can help to show sympathy and empathy in more emotional situations.
-