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Active Listening, distravtion - Coggle Diagram
Active Listening
signs of active listening
Verbal signs of attentive or active listening
reflection
questioning
clarification
remembering
summarisation
positive reinforcement
smile
eye connact
non-verbal signs of attentive or active listening
posture
mirroring
distraction
Active Listener
patience
full attention to speaker
a period of silence
shouldn't be tempted to jump in with question
distravtion