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DEVELOP AND PROVIDE PERSON-CENTRED SERVICE RESPONSES - Coggle Diagram
DEVELOP AND PROVIDE PERSON-CENTRED SERVICE RESPONSES
PART 1: WORK WITH THE PERSON TO DEVELOP AND IMPLEMENT PERSON-CENTRED RESPONSES
Collaborate with the person with disability and/or their family and/or carer and/or relevant others in actively developing responses that meets the individual's aspirations, needs, rights and preferences (Page 2)
Communication (Page 3)
Housework services
Gardening services
Social support services
Shopping services
Assistance with meal preparation
Personal care support
Assistance with medication
Active Listening (Page 5)
Paraphrasing (Page 6)
Participation in decision making (Page 7)
Goals and objectives (Page 8)
(SMART GOALS)
Needs (Page 9)
Maslow's hierarchy of needs
Physiological needs
Safety and security
Love and belonging
Self-esteem
Self-actualisation
Strengths-based approach (Page 10)
Rights (Page 11)
Put in place mechanisms to ensure the person's support information is accurately recorded, maintained and applied to future support activities and responses (Page 12)
Develop the required responses that cater to individual differences, rights, needs and preferences (Page 14)
Client needs and appropriate responses can be categoriesed into: (Page 15)
Person-centred support (Page 16)
Strategies for developing a response plan (Page 17)
Responsibility (Page 18)
Example of a response plan - Mandy (Page 19)
Program procedures (Page 20)
Communicate the needs of the person to family and/or carer and/or relevant others as appropriate, and make availaible appropriate resources (Page 21)
Example of a response plan - Rosy (Page 22)
Resources (Page 23)
Augmentative and Alternative Communication (AAC) (Page 24)
Seek provision of services from other workers or agencies as required (Page 25)
Different type of services (Page 26)
Collaboration (Page 27)
Maintain all relevant documentation relating to the person and the service delivery and communicate in accordance with organisation procedures (Page 29)
Purposes of documents include: (Page 30)
Intergrity, Accuracy (Page 31)
Reliability of data, Authentic, Complete, Useable (Page 32)
Organisation procedures (Page 33)
Privacy principles (Page 35)
Complaints, Sharing Information (Page 36)
Facsimile transmissions (Page 37)
Example 'release of information' form
PART 2: REVIEW AND MONITOR PERSON-CENTRED RESPONSES
Review and measure effectiveness of responses in meeting the person's needs and preferences, in consultation with the person, family and/or carer and/or relevant other (Page 2)
Identify and take action to improve areas of the responses that have not met the person's needs and preferences, and ensure changes to service deliver are within policy and budgetary frameworks (Page 4)
Problem Solving (Page 5)
Implementing changes within policy and budgetary frameworks (Page 6)
Changes in the disability sector (Page 8)
Modify specified aspects of service deliver as required, to meet changing service requirements and the needs and preferences of the person with disability, and identify potential training opportunities for the person to meet their changing needs (Page 10)
Ensure changes to service are within procedural and legislative requirements and maintain high standards of delivery (Page 12)
Discrimination (Page 13)
Dignity of Risk (Page 13)
Duty of care (Page 14)
Human rights (Page 15)
Mandatory reporting (Page 16)
Work heatlh and safety (Page 16)
PART 3: PROVIDE SERVICE DELIVERY WITHIN A QUALITY FRAMEWORK
Follow procedures for service delivery for the individual in line with organisation's quality system (Page 2)
Procedures (Page 2)
Features of a good policy (Page 4)
Features of a bad policy or procedure (Page 5)
Identify any barriers that may impact on delivery of high quality service and refer to supervisor (Page 6)
Communication barriers (Page 7)
Referring to supervisors (Page 7)
Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes, and regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability (Page 8)
Peak bodies (Page 9)
Websites and journals, Clearing houses, Professional associations (Page 10)
The internet, Government and government authorities, Other organisations and networks (Page 11)
Best practice (Page 12)
Reviewing procedures (Page 13)