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Udemy Salesforce BA - Coggle Diagram
Udemy Salesforce BA
Functional capabilities
Channels- how to consume functionalities (web, mobile, email, call center.
Marketing tools for Salesforce- marketing, advertising, content management, and campaigning.
Sales/ E-Commerce- Sales engineering, prospect into pipeline to begin selling, create products with specific conditions. B2B B2C
Community portals- user, self service community
Internet of things, AI predictive info
Analytics- data within saleforce, records
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Service- Chatbot, Phone integration, Live website chat, Social networks.
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Support- Community, Premium($$), Online webinars
Clouds
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Service Cloud
Submit issues to channels such as email, websites, live agent
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Community Cloud
Connects customers, partners, and employees in website portal
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Health Cloud
Combine data from multiple sources like med records, med devices, etc.
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Force.com Platform
Create code and workflows, customize applications
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