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INTRODUCTION TO OPERATION MANAGEMENT - Coggle Diagram
INTRODUCTION TO
OPERATION MANAGEMENT
1. OPERATION
3 Basic Functions of Business Organization
Operations: Producing goods and services
Marketing: Assessing customer wants and needs
Finance: Financial Resource, Investment Proposal, Budgeting,...
Function Overlap
Finance & Operations
Budgeting
Economics analysis of Investment Proposal
Provision of Fund
Marketing & Operations
Demand data
Product and Service design
Competitor analyis
Lead time data
Good & Service
Goods: Physical items including raw materials, parts, subassemblies, final production
Services: activities providing combination of time, location form of psychological
2. COMPETITIVENESS
Definition
: How effectively an organization meets wants and needs of the customer relative to others that offer similar good or services. It determines whether a company prospers/ barely gets by/ or fail
Why? How?
3. MISSION
ORGANIZATION STRATEGIES
& OPERATIONS STRATEGIES
10 Operation management decisions
1 - Product - Goods and Services
2 - Quality Management
3 - Process and Capacity Design
4 - Location
5 - Layout Design and Strategy
6 - Human Resources and Job Design
7 - Supply Chain Management
8 - Inventory
9 - Scheduling
10 - Maintenance
Link them together
Cost Leadership
Effective capacity use
: Deliveries & Mobility
Inventory management
:
Produce and deliver smaller more frequently to reduce the need for exessive stock + quickly respond to fashion trend and mininize inventory holding cost
Low overhead
Response
Reliability: reliable responses by providing clear and accurate information
Quickness
“Vì một Việt Nam khỏe mạnh hơn”
18 days to make hand sanitizer gel
Flexibility
Differentiation
Broad product line
Experience
Freeship for any back-and-forth transactions
Offer 365 days return policy..
Innovative Design
Hierarchy of
Planning & Decision making
Mission statement: What business are we in?
3 basic organization strategies
10 operation management decision
4. PRODUCTIVITY
Formula:
Productivity = Output / Input
Productivity growth: (Current Productivity - Previous Productivity)/ Previous Productivity * 100%
Definition: A measure of the effective use of resources
Are you a productive student?
