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SUPERVISING AND DELEGATING - Coggle Diagram
SUPERVISING AND DELEGATING
THE PERFORMANCE SYSTEM
ELEMENTS
Expectations
Resources
Input
Signal to do the job
Task
Results
Consequences
Internal(mental)
External(material)
Feedback
MOTIVATING WORK
Work environment can make or break the best worker.
PRINCIPLES OF WORK
Skill variety
The whole task
Significant work
Autonomy
They decide how best to do their job
DELEGATION STRATEGIES
Building partnership between manager and performer
Capabilities
Experianced
Inexperianced
Willingness
Enthusiastic
Resistant
4 Strategies
Supporting
Enthusiastic, Experienced, helping to find solutions
Involving
Resistant, Experienced, assume major responsibility
Convincing
Resistant, Inexperienced, complex tasks
Directing
Enthusiastic, Inexperienced, specific tasks
MANAGING PERFORMANCE PROBLEMS
Manager is the problem when:
Inaction
False Assumptions
Failure to involve the performer
Missed Opportunities
Six actions for correcting performance problems
Address the problem early
Diagnose befiore taking action
Invite mutual problem solving
Strive for agreement on appropriate goals
Provide support for improvement
Establish a clear timetable for follow-up
Four stage sequence for correcting performance problems
Joint problem solving
Set clear expectations
Reinforced problem solving
Mentor
Final decision making
Make clear statement about consequences and repeated failure
Termination