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ITTS Strat Plan - Coggle Diagram
ITTS Strat Plan
Soft Skill Development
Plan 12 Training sessions
Identify internal trainers
Join/create toastmaster clubs
Connect with HR for external soft skill trainers
Create a budget for external trainings
Identify unique topics
Conduct speech, group discussion sessions
Define roles and responsibilities
ServiceNow
Consulting & Implementation
Sales & Marketing
Social Media
Internal/Existing clients
Certification
Certified Implementation Specialist (CIS)
Certified System Administrator (CSA)
Certified ServiceNow System Administrator (CSSA)
Certified Implementation Specialist - Discovery (CIS-D)
Partnership with ServiceNow
Build a Team
ServiceNow Administrator
ServiceNow Architect & Consultant
ServiceNow Developer
ServiceNow Consultant/Business Analyst
Cost
ITAM consulting
Build templates for Hardware Management
Build templated for Software license management
Build team of ITAM consultant & developer
Training on SNOW ITAM implementation
HRSM consulting
Automation
Integration Hub
Train the team
Build a team of integration experts
Create capability deck focusing integration areas
Flow Designer/Rest API
ITIL Process Consulting
Build Team of ITIL consultant (Existing resources for start)
Prepare ITIL consulting Framework documents
Train Resources on ITIL foundation Concept
Cost: ITIL certification (ITIL foundation & ITIL managing professional Transition)
Sales & Marketing: Capability deck
Opportunity: ServiceNow Consultation
Initiative
Sales
Capability
Delivery
Supporting Investment
Sucess Criteria
Agile
Agile Implementation training
Adapt agile best practice
Story boards for developers
Story and Epic creation
Better project management (PPM)
Monthly reports on stories created/closed
ServiceNow Agile consulting & development