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HOSPITALITY - Coggle Diagram
HOSPITALITY
Services Offered
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Food and Beverage
Primary Components
Food: Ingredients, preparation, presentation
Beverage: Ingredients, mixology, presentation
Fundamental Purpose
Provision of sustenance (nutrition, hydration) and an enjoyable culinary experience
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Key Processes
Procurement: Sourcing of ingredients, evaluating quality, and ensuring sustainability
Storage: Proper refrigeration, dry storage, rotation to maintain freshness
Preparation: Cooking, baking, grilling, mixing, etc.
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Staff Roles
Chefs: Expertise in culinary arts, responsible for food creation
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Waitstaff: Interface between kitchen/bar and guests, ensuring a pleasant dining experience
Management: Overseeing operations, managing finances, and ensuring customer satisfaction
Environment
Ambience: The mood set by lighting, music, decor, etc
Seating Arrangement: Comfort, privacy, and maximizing space
Customer Experience
Menu: Diversity, dietary accommodations, clear descriptions
Pricing: Value proposition, competitive rates
Engagement: Customer interaction, addressing feedback, personal touches
Hygiene & Safety
Food safety standards, cleanliness of prep areas and dining space
Safe storage and handling of beverages, especially alcoholic ones
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Sustainability
Ethical sourcing, minimizing waste, and eco-friendly practices
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Licensing & Regulations
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Licensing for serving alcohol, operating hours, and other local regulations
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Basic Needs of Humans
Emotional: Feeling recognized, cared for, and valued
Emotional safety (privacy, discretion, assurance against discrimination)
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Physical: Food, shelter, and safety.
Physical safety (well-lit premises, security staff, safety equipment).
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Physical comfort (quality of beds, room temperature control)
Ambient comfort (noise levels, lighting)
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Social: Interaction, communication, and a sense of belonging
Opportunities for guests to interact (lounges, group activities)
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Availability of leisure activities (spa, gym, pool)
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Components of a Service
Tangible: What the customer can touch, taste, and see
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Revenue Generation
Direct: Money earned directly from customers for services like room stays, food, or tours
Indirect: Ancillary services or products, such as spa services, merchandise, or minibar items