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WHAT - Production Support, Shift responsibilities, HOW-Production Support,…
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Support tickets
Priority?
Low
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SELECT * FROM [ProdSupportRpt].[dbo].[SLARpt_udvw_GetTicketsReported] where Priority ='low' order by ID desc
Normal
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SELECT * FROM [ProdSupportRpt].[dbo].[SLARpt_udvw_GetTicketsReported] where Priority ='normal' order by ID desc
HIgh
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SELECT * FROM [ProdSupportRpt].[dbo].[SLARpt_udvw_GetTicketsReported] where Priority ='High' order by ID desc
urgent
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SELECT * FROM [ProdSupportRpt].[dbo].[SLARpt_udvw_GetTicketsReported] where Priority ='urgent' order by ID desc