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2.6 industrial/employee relations - Coggle Diagram
2.6 industrial/employee relations
the role and responsibility of employee and employer representatives
employee representatives
: are individuals or org.who act as the collective voice of the workforce
employer representatives
: are individuals or organizations that represent the senior management team
methods used by employees
collective bargaining
is the process by which employers and employees representatives negotiate on the terms and conditions of employment
slow-downs
are the act of working at the minimum allowable pace in order to reduce productivity without being sactioned
work-to-rule
occurs when workers adhere to every single rule,policy and procedure of the organization
overtime bans
is a directive order from the employee representatives instructing its members to rerfuseworking beyond their contracted hours
strike action
is a extreme method of industrial action that involves employees refusing to work
methods used by employers
collective bargaining
is the process by which pay and conditions of employment are settled by negotiations between employers and employees representatives
threat of redundancies
employer representatives might pressure or threaten employees with redundancies if industrial action continues
changes of contract
redundancies may cause negative attention so employers change of contract employees who cause industrial unrest
closure and lock-outs
is a extreme method to deal with workers taking industrial action by stopping all business operations, there is no work for staff,forcing them to renegociate
sources of conflict in the workplace
it occurs when the needs and wants of employees are ignored or not met
miscommunication, misunderstandings cause poor working conditions, low staff morale and productivity
Grievance (queja) exists when workers have a conflict or complaint in the workplace
approaches to conflict resolution
conciliation and arbitration
it involves 2 parties in a dispute that agree to use services of an independent mediator, arbitration is the service of an arbitrator that decisdes an appropiate outcome
employee participation and industrial democracy
ex. of emp. part. are works council,teamworking and employee share ownership. Ind. democracy is empoweing people in the workplace
no-strike agreement
is a contractual agreement whereby a trade union pledges not to use strike action
single-union agreement
means employers negotiate with just 1 labour union
reasons for resistance to change in the workplace
self interest
low tolerance
misinformation
interpretation of circumstances
human resource strategies for reducing the impact of change and resistance to change
getting agreement
planning and timing the change
communicating the change
how innovation, ethical considerations and cultural differences may influence employer- employee relations
innovation
can bring improved communications, thereby improving relatiochips, it can increase stress levels so it need to be carefully managed
ethical considerations
unethical practices result poor relations ,staff morale is higher when working for an ethical organization
cultural differences
shapes the behavioural norms in the workplace