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Johnson & Johnson - Coggle Diagram
Johnson & Johnson
overview
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3 main segments: Pharmaceutical, Medical Devices, and Consumer Health.
Multinational corporation founded in 1886 by Robert Wood Johnson l, James Woos Johnson, and Edward Mead Johnson
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Problem occured
Product recall
- Johnson & Johnson quickly initiated a nationwide recall of approximately 31 million bottles of Tylenol capsules which is considered one of the largest recalls in U.S history
Police investigation
- Law enforcement agencies launched a thorough investigation into the tampering incidents to identify source of the tampering
Bad reputation
- The case had led to multiple deaths
Losses
- Financial lost were a result of recall costs, lost of sales and also due to reputation impact which incur the cost to rebuild the brand's reputation.
Lawsuit
- The company faced different lawsuits such as product liability lawsuits alleging the products caused serious health issues, which demanding repackaging due to insufficient warnings about potential risks displayed on the packaging.
- Other than that, Johnson and Johnson faced lawsuit where plaintiff claimed the company engaged in deceptive marketing practices
Recommendations
Tamper-evident packaging
- began using seals, protective measures, and tamper-resistant packaging to ensure consumers could easily identify tampered products
Improved security in manufacturing and distribution
- Implement tighter security measures in manufacturing facilities and distribution networks to prevent unauthorized access to products in case of sabotage
Good crisis management
- Develop and refine crisis response protocols to ensure a coordinated and timely response to emergencies
Agency involved
U.S Food and Drug Administration (FDA)
- responsible for regulating the safety and efficacy of pharmaceutical products in the US. Works closely with J&J to coordinate the nationwide recall and ensure the safety of other over0thecounter medications.
FBI
- involved in the investigation due to seriousness of the incidents and the potential for criminal activity
Local law enforcement
- The first to respond to the reports of deaths linked to poisoned Tylenol capsules and initiated investigations to find the source.