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Consumer behaviour, Frida González Gutiérrez a01640265, REFERENCES: …
Consumer behaviour
Also known as buyer decision process
Is the process that helps the companies identify how costumers make the way to complete the journey of purchasing a product.
For acknowledge this, is crucial know the steps that the costumer follows
This process broken down into 5 individual stages
Evaluation of Alternatives
Once the customer has determined what will satisfy their want or need they will begin to seek out the best deal (looking in all the ways, either the digital, online or retail store).
Purchase Decision
After all the previous research and comparative research, the costumer have decided that a specific choice is the best one. In which sometimes the decision was based over a emotional connections/experiences or succumbed to advertising/marketing campaigns.
Procurement Process
Create Purchase Order
Receive and Authorize PO
Analyze and select supplier
Negotiate PO
Select Product
Make International Sales Contract
Acceptance Int. Sales Contract
Import/Export Process
Information Search
After the costumer realizes what they might need (being a service or a product), now he search from the possibles offers, confirming this with reviews, testings or checking with previous costumers.
Post Purchase Evaluation
In this last step. the consumer has received and used the product or service, and now according of the experience, the costumer is able to evaluate it
Recognition of a need
In this first step the consumer acknowledges that they might need a product or a service, arising from either internal or external stimulus
The influence aspects could be by:
Lifestyle:
Social
Social Media
Culture
Customer´s response
Experience:
Enviroment
Marketing
Consumer:
Personal
Physcological
Frida González Gutiérrez a01640265
REFERENCES:
Business School 101. (2023a, febrero 13). Consumer Decision-Making Process (With Examples) | from a business professor [Vídeo]. YouTube.
https://www.youtube.com/watch?v=AjZrhWVTM3U
Consumer decision making process - Google Search. (s. f.-a).
https://www.google.com/search?sca_esv=556984006&rlz=1C5CHFA_enMX972MX972&q=consumer+decision+making+process&tbm=vid&source=lnms&sa=X&sqi=2&ved=2ahUKEwivwL6J3d2AAxWJJ0QIHeAHAiMQ0pQJegQIRxAB&biw=1309&bih=665&dpr=2.2#fpstate=ive&vld=cid:40b936c1,vid:AjZrhWVTM3U
Marketing Theories – Explaining the consumer decision making process. (s. f.-a).
https://www.professionalacademy.com/blogs/marketing-theories-explaining-the-consumer-decision-making-process/
Presentation Consumer Decision Making Process. (s. f.-a).
https://experiencia21.tec.mx/
.
https://experiencia21.tec.mx/courses/418767/files/149804293?module_item_id=24993660