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( English version ) Mr.Kevin - Parking App - Coggle Diagram
( English version )
Mr.Kevin - Parking App
Marketing Department
Tranfer of lead
Sale admin
Step 1: Data analysis
Telesale
Step 2: Call tapping
Customers in need ... :check:
Sale admin
Step 3: Assign customers to sales
1 more item...
Customers have no need :green_cross:
Gọi điện khai thác data lạnh
Customer information deployed
Operation Department
Announcement of promotions
Corporate Program
Call notifications
Record customer information ...
Receive incoming calls from customers
Other communication channels
Customer Care Recognition
Transfer of information
1 more item...
Customer renewal
Contact us to renew the expiration date ...
Periodic Customer Care
Recurring for each product/service
Synthesize user referrals to download the app
Send a message
Notification of redemption of cash pickup points
Testing Department
Support price check
Testing and supporting deployment
Summarize users who referred users => Operations Department and => Accounting
Accounting Department
Budget referral commissions
Compose a contract
Browse opportunities
Information
Focus on exploitation area: Southern province in Vietnam
Product
Software
Introduce money changers
Package rental
Hardware
Smartphone, machinery and equipment
Lease
Sale
PC
Lease
Sale
Customer Source
Employees find data on platforms themselves
Word of mouth
...
Departments
1 Account Head of Department - Team Testing
3 Testing Accounts
Place an order
Deployment support
Update the list of users with commissions
Make quotes
1 Account Head of Department - Accounting
Contracting
Order approval
User commission budget statistics
1 Account Head of Department - Team sale
3 Technical sales account
Go to the market, receive customer needs
Interact with other departments
10 Telesale Accounts
Call to exploit customer needs
1 Admin Account - Sale Admin ...
Find data sources imported into the system
Management of customer information
Hot data analysis (customers in demand) for teachnical sales
Split cold data for telesale
1 TK Operation
Get customer feedback and feeback
Routine customer care
Marketing Department
Lead