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English for Aviation :G.Wannipa - Coggle Diagram
English for Aviation :G.Wannipa
About the crew
Phrases of flight
Parking
Push back
Taxing
Take off
Climb
Cruise
Descent
Landing
Galley Layout
Meal cart
Coffee maker
Oven
Lavatory Layout
Wash basin
Toilet seat
Water faucet
Passenger seat
Seatbelt
Seatback
Armrest
Jump seat
Seatbelt
Shoulder Harness
Passenger Service Unit
Fasten seat belt sign
No smoking sign
Cabin Loudspeaker
Air vent
Passenger oxygen mask
Term & Definitions
ICAO and IATA
Cabin crew member and flight crew member
Cabin Crew or Flight Attendant or Cabin Attendant
Pilot in command [PIC] and Co-pilot
Air Purser or Chief Flight Attendant
Captain and first officer
Cabin Manager or Cabin Supervisor
Safety VS Security
Cabin crew duties & responsibilities
Pre-flight briefing
conduct a cabin crew briefing
the assignment of duties to individual cabin crew members
review of safety, emergency, security
customized briefing for the aircraft type
destination-specific information
meteorological information
cabin defects
Ground preparation
communicate with ground personnel on issues
safety and emergency equipment on board the aircraft
systems on board the aircraft
check meals and service items
perform security check
Boarding
manage the passenger boarding process.
verifying passengers’ boarding passes
monitoring carry-on baggage for compliance with operator
allowance and remaining vigilant for suspicious items
monitoring passengers who may display suspicious behavior raise security concerns, may be under the influence of psychoactive substances or display unruly behavior
monitoring for intoxicated passengers who should be denied boarding
monitoring for passengers who may require specific assistance
Pushback & Takeoff
Cruising
Provide service
monitor cabin/galley/lavatory to identify safety hazards
Descent and Approach
Performsafetycheck
Prepare for landing
Post Landing & Post flight operation
Disarm aircraft door
Open aircraft door
Manage disembarkation process
Perform security check
Debriefing
Language Used in cabin
• Your English must be professional, polite, and unambiguous.
• Verbal + nonverbal communication.
Reading is very important
Express your service mind
Check In process and Departure Card
Checking In
It require that passenger's check-in before a flight approximately 40 minute. At this stage, passengers will be asked some important security questions about what they're carrying with them onboard the aircraft.
online
self-service
check-in counters
Checked in Luggage
Passengers with checked-in bags must hand them over to staff at the check-in stage, which will be tagged and passed through security screening. It's crucial to read the luggage policy to ensure safety.
Luggage policy
Hand Luggage:
two free carry on bags
not weigh more than 7kg
Checked in Luggage
maximum size dimensions are 90 x 75 x 43cm.
The weigh not over 20 kg.
Checking In Luggage:
Verify passengers' luggage contains no dangerous items.
gel, spray
Weapons and sharp objects
flammable material
explosives
Ensure passengers have no valuable items in checked luggage.
It should not exceed 20kg, and the maximum size dimensions are 90 x 75 x 43cm
It's a good idea to have a lock on the luggage
Wrap luggage at airport for protection and staff advice.
Airport Security
•Make sure that passengers understand the rules around dangerous goods at airports.
• Liquids like a cup of coffee, or tube of moisturiser, are allowed in your carry on luggage when flying domestically in South Africa.
•The officers may ask to inspect any strange or unusual items in your luggage
•People travelling with laptop computers are required to remove them from any bags and put them through the x-ray separately
Find a boarding gate
1.Boarding closes 15 min before your flight departs
Make sure you know where our gate is
Have your ID handy when you board
Check that the number reflected on the screen above the boarding gate is the same as the flight number on your boarding pass.
Feel free to ask our staff any questions
Immigration
Bureau
Departure Card:
It is also known as an outgoing passenger card
Air Ticket
Embarkation card
is a legal document used by immigration
authorities to provide passenger identification and an effective record of a person’s departure from certain countries
Arrival Card
An incoming passenger card, also known as a landing or disembarkation card, is a legal document used by immigration authorities to obtain information about incoming passengers.
For non-Thai resident only
Bording.
On the aircraft
Pre-fight
At the gate
Pre boarding
Final Boarding
In-fight Announcement
Door closure
Descent/final
Safety demonstration
Turbulence
Boarding
Landing
Take-off/ascent
Boarding Pass Reading
Passenger name
Date
3.Time
From
Flight
Seat
To
Gate
Bording till
