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English for Aviation, G. Wanriop - Coggle Diagram

- - - - • Pre Boarding
      - • Final Boarding
    - - •Pre-flight
  - - - How long until the passengers start boarding?
        Ans 7 minutes
      - Which class boards first?
        Ans first dass
      - Which rows board last? 39 to 25 OR 25 to 12?
        Ans 25 to/2
    - - :
  - - - • Boarding
      - Door closure
      - • Safety demonstration
      - • Take-off/ascent
      - • Descent/final
      - • Landing
- - - - Aerobridge
      - Parking Bay
    - - Gallery Layout
        (Unit Meal craft , Waste craft)
        (Oven Coffee maker,Water boiler,Circuit breaker)
      - Lavatory Layout
        (Wash basin,toilet seat, toilet seat cover, Flush system, soap dispenser, smoke detector, automatic fire extinguisher)
      - Passenger seat
        ( Seatbelt,Seatback, Armrst, Headrest,
        Baggage bar, Legroom,Legroom inflight entertainment system and Window shades/blinds ,Tray table
      - Jumb seat
        (Seatbelt Shoulder Harness
      - Passenger Services Unit
        (Fasten seat belt sing,No smoking sign,
        Cabin Loudspeaker, Reading light,Attendant call button ,
        Air vent, Passenger oxygen mask)
  - - - Safety= accident
        Security= crime prevention
  - - - a)conduct a cabin crew briefing. This task is typically accomplished by the In-charge cabin crew member and may include, but is not limited to:
      - b) obtain a flight crew briefing, by participating in one. Joint briefings between the flight crew and cabin crew are recommended when time and operations permit. A briefing can be conducted between the flight crew and the In-charge cabin crew member who then transmits the information to the rest of the cabin crew;
    - - a) communicate with ground personnel on issues such as: documentation relevant for the flight, expected boarding times, special categories of passengers requiring assistance, and passenger handling (e.g. distribution of passengers, excess carry-on baggage that cannot be safely stowed in the cabin, medical events, disruptive behavior, etc.);
      - b) safety and emergency equipment on board the aircraft, such as: own seat and harness, fire extinguishers, seat belts, briefing cards, oxygen bottles, etc. These pieces of equipment should be available, accessible, functional, stowed and secured; and
      - c)systems on board the aircraft, such as: checking lavatory smoke detection systems serviceability, fire prevention systems, communication and passenger address systems, evacuation alarm signaling system, emergency lighting, control panels, and in-flight entertainment system, if applicable;
      - d) check meals and service items
  - - - • Your English must be professional, polite, and unambiguous.
      - • Verbal + nonverbal communication.
      - • Reading is very important.
      - • Express your service mind.
      - • Confidence is the key
- - - - Example:
        Attention all customers, Flight XYZ is now ready for boarding. If you have purchased an upgrade, please proceed to gate ABC. For first class passengers, please go through door DEF. And finally, general boarding will start in approximately five minutes, thank you for being patient.
    - - Example:
        Attention all customers, Flight XYZ is now ready for boarding. If you have purchased an upgrade, please proceed to gate ABC. For first class passengers, please go through door DEF. And finally, general boarding will start in approximately five minutes, thank you for being patient.
    - - Example:
        Good morning, ladies and gentlemen. This is a pre-boarding announcement for flight 123 to New York. We are now inviting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time.
        Please have your boarding pass and identification ready. Regular boarding will begin in approximately ten minutes time. Thank you for your patience and cooperation. We hope you enjoy your flight with us today.