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ITIL - Coggle Diagram

- - - - The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
        
        40 questions
        
        Multiple choice
        
        28 out of 40 marks required to pass (70%)
        
        90 minutes
        
        Closed book.
    - - The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
        
        40 questions
        
        Multiple choice
        
        28 out of 40 marks required to pass (70%)
        
        90 minutes
        
        Closed book
    - - The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.
        
        40 questions
        
        Multiple choice
        
        28 out of 40 marks required to pass (70%)
        
        90 minutes
        
        Closed book
    - - The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
        
        40 questions
        
        Multiple choice
        
        28 out of 40 marks required to pass (70%)
        
        90 minutes
        
        Closed book
- - - - The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
        
        30 questions
        
        Multiple choice
        
        21 out of 30 marks required to pass (70%)
        
        60 minutes
        
        Closed book.
- - - - Service Desk
      - Incident Management
      - Problem Management
      - Service Request Management
      - Monitoring and Event Management
        
        20 questions
        
        Multiple choice
        
        3 out of 20 marks required to pass (65%)
        
        30 minutes
        
        Closed book.
      - Change Enablement
      - Deployment Management
      - Release Management
      - Service Configuration Management
      - IT Asset Management
    - - The ITIL 4 Specialist: Plan, Implement and Control
        
        The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from them
      - The ITIL 4 Specialist: Monitor, Support and Fulfil
        
        The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from them