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Home Delivery - Coggle Diagram
Home Delivery
Costs involved
Fuel cost
Costs of the van
Hiring the driver
Communication software
Customers expectations
Punctuality
Goods arrive in good condition
Communication
Customers want to know where their parcel is and when it is going to be delivered
Customers need to know if there are delays.
Reasonable prices
Types
Supermarkets to home
International
Local
Delivery/Courier firms
Examples
Bad services
DHL
Takes a long time
Items not received
Lack of communications
ASDA
Items missing in the delivery
Lack of comminication
Good Services
Evri
Good communication
Amazon
Quick delivery times
Good communication
Waitrose
On time
Happy drivers