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Commercial Gesture Creation, Salesforce Partner Commercial Gesture,…

- - - - Prompt to add voucher to suspend from case
        (automatically link with Case voucher number)
        
        SUBMIT
        
        Is this voucher in 'activate' status
        with no flags?
        
        Yes
        
        EAI
        
        Send voucher info
        
        1 more item...
        
        EXISTING FLOW:
        /api/rest/eai/v0/voucher_suspension
        
        1 more item...
        
        Check if response received
        from VMS
        
        2 more items...
        
        {
        "voucher": {
        "id": "145371169"
        },
        "reasonCode": "customerCG", > new value to be added in EAI
        "action": "suspend"
        }
        
        No
        
        Error Message
        
        Allow agent
        to restart the process
        
        CG contains voucher status
        Flags need to be checked using
        VoucherUtils.queryVoucherDetails(voucher)
- - - - collect case number
        format "CASE-123456"
        
        EAI flow
        /api/rest/eai/v0/voucher_suspension
        
        payload with the proposed change
        {
        "voucher": {
        "id": "145371169"
        },
        "reasonCode": "customerCG" or "partnerCG", > new value to be added
        "action": "suspend"
        "caseNumber": "CASE-06176693" > new string field to be added, optional
        
        current payload example
        {
        "voucher": {
        "id": "145371169"
        },
        "reasonCode": "suspendedVoucher",
        "action": "suspend"
        }
        
        VMS