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SCAMPER TOOL - INTERGRATING INTERNS INTO NFT TO ELEVATE SEASON WORKLOAD…
SCAMPER TOOL - INTERGRATING INTERNS INTO NFT TO ELEVATE SEASON WORKLOAD STRESS
Problem / Seasonal workloads
Staff during periods of heavy workload
are highly stressed ,
prone to make errors
Demotivated
Work-life balance impaired
Budget constraints can't employ people to fill gaps for high season only
Workload normalize , overstaffed
All departments in need
Contract workers may take long to learn processes
Throughout departments levels of work fluctuate due to different travel seasons / trading patterns
Contracts & Loading - Q2 requesting rates , checking contracts, loading on system
USA - Q3 - high travel season , managing people on ground, last minute changes, problem solving
UK - Q1 - high booking quoting and confirmation season
Ops - Q4 - high travel volumes , prepping docs, reconfirmations
Bomb Squad
Management
Plan in advance rather than crisis manage
Working with known personalities and skill sets
Manage team stress levels and expectations
Identify where BS team members can best be absorbed
Tasks for Bomb Squad
Contracts Q2
USA Q3 - Booking concierge services, prepping docs, confirming services as in Q1, last minute travel
OPS Q3 - file checks, reconfirmations, Oasis superusers
UK Q1 - Availability checks, confirming services M&G , Ilios, Avis, saving to sharedrive
Best of the interns
NFT Experience understand processes
Understand NFT culture
ID by MNG have potential
Roving team
Core team stays the same
Rotate through departments
Group training rather than individual
Sense belonging and purpose
Questions to ask
Lynne Training
Interns progression plan
Mvelo / Lynn USA
Confirm booking pattern
Issues during travel season
Tasks that can free consultants
Caz UK
Peak errors
ID tasks for BS
Annetjie / Nokwazi Ops
Stats number of files processed
Erica / Jo - Contracts
Confirm peak processes
ID tasks for BS
Adapt
Substititute
Reverse
Modify
Put to another use
Combine
Eliminate