Chatbots
Why use chat bots
Chat bots are 70-100% accurate.
Chat bots are consistent in their response.
Chat bots allow organizations to interact with customers 24/7
With the use of chat bots, manpower can be re-allocated to areas of work which cannot be automated.
They help to retrieve and provide information to customers quickly.
Chat conversations can be captured and used for data analysis to boost sales subsequently.
Advantages of Chatbots
Personable bots can respond, even when you are sleeping.
Bots can retrieve information and respond quickly.
Bots can relieve workload of human agents.
Chatbot data can be analyzed.
What is google dialogflow
Natural language processing (NLP)
Artificial intelligence
Benefits of using dialogflow
(1)build,(2)test,(3)launch,(4)improve
Powered by google’s machine learning.
Has the cognitive ability to understand and reply in the natural language
Requires minimal coding.
Suitable for anyone who can effectively use a computer and web browser.
Agents, intents and entities in dialogflow
Agents
Intents
Entities
Specific task or mission
Dialogflow agent can handle human language.
Dialogflow agent needs to be built and trained to reply to conversations.
How dialogflow works
End-user expression
Intent classification
System entities-dates,times,numbers,email addresses
(1)end-user expression,(2)intent matched,(3)response