Chatbots

Why use chat bots

Chat bots are 70-100% accurate.

Chat bots are consistent in their response.

Chat bots allow organizations to interact with customers 24/7

With the use of chat bots, manpower can be re-allocated to areas of work which cannot be automated.

They help to retrieve and provide information to customers quickly.

Chat conversations can be captured and used for data analysis to boost sales subsequently.

Advantages of Chatbots

Personable bots can respond, even when you are sleeping.

Bots can retrieve information and respond quickly.

Bots can relieve workload of human agents.

Chatbot data can be analyzed.

What is google dialogflow

Natural language processing (NLP)

Artificial intelligence

Benefits of using dialogflow

(1)build,(2)test,(3)launch,(4)improve

Powered by google’s machine learning.

Has the cognitive ability to understand and reply in the natural language

Requires minimal coding.

Suitable for anyone who can effectively use a computer and web browser.

Agents, intents and entities in dialogflow

Agents

Intents

Entities

Specific task or mission

Dialogflow agent can handle human language.

Dialogflow agent needs to be built and trained to reply to conversations.

How dialogflow works

End-user expression

Intent classification

System entities-dates,times,numbers,email addresses

(1)end-user expression,(2)intent matched,(3)response