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ChatBot E112 - Coggle Diagram
ChatBot E112
How dialogflow works
Using dialogflow
Entity, dates and time
end-user expression
intent match
responses
Welcome intent
Fallback intent
Advantages
70% - 100% accurate.
Very autonomous
Chatbots allow organisations to interact with customers 24/7
They help to retrieve and provide information to customers quickly
Disadvantages
Limited understanding
Lack of emotional intelligence
Inability to Handle Complex Interactions
Dependency on Data
Applications
Companies, survey, school projects, research