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CHAPTER 14: PROCESS REDESIGN (how to improve processes & fit with…

- - - - Commences with identification and modelling
        May have issues:
        -Not necessary
        -Procide information available elsewhere
        -May be a bottleneck
        -May repeat something done in another place (duplication)
        
        Judgement and flexibility is needed in this approach
  - - - To be value-adding must satisfy 3 conditions:
        
        The customer is willing to pay for the output
        
        The process changes the output in some way
        
        The process is performed correctly at the first attempt
        
        Value-enabling activities (where non-value adding activities may become essential preliminaries to value adding activities)
  - - - Can occur at 3 levels (Rummlelr and Brache):
        
        Organisation as a whole
        
        Process
        
        Job or performance level