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Chatbots are AI-powered programs designed to simulate human conversation,…
Chatbots are AI-powered programs designed to simulate human conversation, providing instant and automated responses to user queries or commands.
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Challenges:
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Contextual Understanding: Context switching during a conversation can be difficult for chatbots to handle.
Limitations in Complexity: Handling complex and nuanced queries may exceed the capabilities of some chatbots.
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Advantages:
24/7 Availability: Chatbots provide instant responses anytime, improving user experience.
Scalability: Chatbots can handle multiple interactions simultaneously, making them efficient for handling large volumes of queries.
Cost-Effective: Reduce the need for human agents, saving resources for businesses.
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Types of Chatbots:
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AI-Powered Chatbots: Use natural language processing (NLP) and machine learning to understand and generate responses.
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Applications:
Customer Support: Chatbots assist customers with inquiries, troubleshooting, and FAQs, reducing response time and improving customer satisfaction.
E-commerce: Provide product recommendations, order tracking, and personalized shopping experiences.
Virtual Assistants: Perform tasks like setting reminders, scheduling appointments, and accessing information on behalf of users.
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Healthcare: Offer medical advice, appointment scheduling, and health monitoring.