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L10 Chatbots - Coggle Diagram
L10 Chatbots
Google Dialogflow
can build chatbot on web browsers
minimum coding for anyone
usable templates
uses google machine learning
70-100% accuracy in replies to inquiries
24/7 customer service
Quick information provider
Can reduce workload on human employees
Can provide useful data to be used for sales
Agent
Google uses Ai to translate message into data
Doesnt need heavy training
Needs to identify intent
Intent
can act as a keyword to activate response
Entity
data extracted from Intent
Can be dates, times or numbers or more specific custom datas