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L10 : Chatbot - Coggle Diagram
L10 : Chatbot
Advantages of chatbots
Personable Bots Can Respond, Even When You are Sleeping
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Digiflow
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Intent
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same
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Chatbots can be built through different platforms, such as via IBM Watson Assistant, or Google Dialogflow
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