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Chat Bot - Coggle Diagram
Chat Bot
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Agents, Intents and Entities in Dialogflow
Agent
A Dialogflow agent is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
Intent
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same. For example, if User A asks the chatbot "What time do you open on Saturday?", and User B asks "What are the opening hours on weekends?", both have the same intent of finding out the opening hours.
How Dialogflow Works
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
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Whether a chatbot is precise or not, one undeniable fact remains: the chatbot consistently delivers responses, meaning it is either consistently correct or consistently incorrect in its answers.
Usually 70 - 100%, Pretty accurate
