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DATA Team - Coggle Diagram

- - - - 付款失敗常見問題
        
        Bank Discount
        冇用指定Bank Card
        
        Error message: the decision is rejected, 要再double check
        
        去Decision Manager => Cases
        
        見唔到呢個function有機會access 未開, 要再問nike
        
        search order, 拉落去睇Profile Rule Evaluation
        
        會見到 [Bank Promo] ........(Rejected)
        
        Invalid Field = Expiry Date
        
        通常個客年份只填2位數
        
        Invalid field = Card no.
        
        填錯 card no.
        
        Invalid field = Customer firstname/lastname
      - Check 退款時間/卡號
        
        類型為
        信用卡記帳/信用卡貸記
        
        If Status = "TRANSMITTED",
        即係已退款
        
        睇付款資訊/Payment information
        
        付款帳號(PAN) = 退款卡號
        交易記錄 - 日期及時間 = 退款時間
        => copy 俾同事
  - - - SiteManager -> QS管理 -> QS訂單管理限制
        
        QS訂單管理時間 & Normal訂單查詢時間要相近
        
        If Yes
        
        Can release, 按"批量刪除"
        
        If No
        
        大機會客已經重新購買, cannot release QS rights
  - - - Check是否未用過
      - Check 過期時間 ~< 3months
        
        If Both Yes
        
        Send Email to Nike (email title: "Gift Card Refund & Extend Request (Without Redemption)")
        
        Provide
        
        Giftcard SN No.
        
        NH Order No.
        
        Original Expiry Date
        
        Screen Cap of Expiry Date from Givex
        
        Screen Cap of NH No. from Givex
        
        Once received reply from Nike, Update the Excel, pm L1 and let him know the gift-card is extended
    - - Go to Givex
        
        搜索 ->禮劵搜索 -> enter SN No.
  - - - record previous NH no. and campaign/ code applied
        
        record the new NH no., also on Box, once L1 updated you
      - If it is 未付款取消
        
        Remember to Disable the code/ shorten the Code expiry date before getting new code on Box
        
        Go to Sitemanager =>活動管理
        => 優惠劵管理
        (search既時候留意前後有冇space)
        
        將 promo code "截止日期" 推早幾日
  - - - See if it is 補發生日/週年活動unlock
        
        If yes
        
        Use function 1:
        "Unlock赠卡活动卡片补发（用于生日，周年等特殊unlock活动）"
        
        If No (e.g. 普通promotion UNLOCK, 618, 雙11 UNLOCK
        
        Use function 3:
        "注册赠卡活动查询补发"
      - Cancel his UNLOCK
        
        Use function 2:
        "unlock核销,取消核销列表(用于普通unlock)"
      - Just Checking
        線上/線下會員
        
        請用"function 2:
        "unlock核销,取消核销列表(用于普通unlock)"
        
        E.g. Promo #423 & #422
- - - - Intimate System
        
        語音報告 => 隊列報告
        
        If have abandon/volume highly raised
        => Provide reason in SVL
      - Swoosh Desk - Salesforce
        
        Chat Transcipt BPO Summary
        
        Simply copy the Service Level and volume from the chart
  - - - Follow SOP
    - - Follow SOP