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CHATBOT in google dialogflow - Coggle Diagram
CHATBOT in google dialogflow
INTENT
Allows training phrases so that endless types of messages on one intent do not have to be thought and written
Sensitive to training phrases, to give a automated written response that has to be written by the host.
Think of ways a customer could phrase their sentence
Default welcome, fallback.
Always saving intent after a change has been made
Multiple text responses varient
Categorizes customer's intention for a conversation turn
STEPS: name intent, add training phrases, add response
Follow up intents to further prompt user
ENTITY
Has different system entities where it differentiates them
Prompting the user to give more information on their inquiry
Extracts the different system entities to analyse what the user needs.
syscolor, systime, sysnumber, syspercentage
Specific data or parameter
Understand user's intention better
Having a list of products to prompt user.
Benefits
Provide 24/7 service
Collecting data from communicating with users
Provide accurate answers effectively and quickly
Reduce manpower costs for customer service officers.
Can be linked to different apps in integration. telegram, line, skype, etc.
Token used for any apps (eg. telegram) cannot be shared with those who are not participating in the chatbot making
AGENTS
Can have multiple agents at once
Needs to be trained
Does not need good grammar